Microsoft Teams, when used as your business phone system, consolidates your communication tools in one cloud-based platform. Agents can:
- Answer and make calls from any internet-connected device.
- Enable calls to ring across multiple devices at once.
- Use integrated voicemail and live presence indicators to ensure someone’s always available to take important calls.
- Seamlessly collaborate with team members, forward calls, and transfer calls to the right person quickly and professionally.
- Access advanced call management features like auto-attendants, call queues, call transcription, and holding music—just like a sophisticated PBX system but without the physical hardware or legacy infrastructure.
