Improving your call handling starts with choosing the right technology and establishing clear workflows. Adopt a cloud-based business phone system, like Microsoft Teams, which allows calls to ring simultaneously on multiple devices—your mobile, desktop, and even traditional desk phone. This way, you’re reachable whether you’re in the office or on the road.
Set up features such as simultaneous ringing and call queuing so you never miss a lead. Consider partnering with a professional answering service, like Moneypenny, to ensure every client call is answered by a real person—even after hours or when you’re busy. Combine these tools with personalized voicemail greetings and prompt callbacks, and you’ll quickly see improved client satisfaction and more closed deals.
