A professional answering service such as Moneypenny acts as an extension of your team, ensuring every call is greeted by a real, knowledgeable person—even after hours or when you’re busy with clients:
- 24/7 availability: No matter when a lead calls, someone answers.
- Personalized responses: Receptionists use your company information, follow your instructions, and even access your real-time calendar and Microsoft Teams status to transfer calls or relay messages appropriately.
- Integrated systems: Moneypenny can sync with your CRM or calendar, log calls, and book appointments, so nothing slips through the cracks.
- Spam and VIP filtering: The service recognizes repeat callers, VIPs, and can filter out cold calls or spam, focusing your attention on valuable contacts.
