- Move your business number to a cloud system like Microsoft Teams or another provider with simultaneous ringing and device-agnostic calling.
- Set up custom call routing so calls ring to yourself, your assistant, or a backup—never to an empty line.
- Use a reputable answering service like Moneypenny to provide backup coverage or 24/7 service.
- Regularly check voicemail and missed call logs, and respond immediately.
- Train your team on scripting, active listening, and handling objections; review recordings for improvement opportunities.
These steps not only ensure you answer more calls, but they also give prospects and clients the fast, professional touch that builds trust and closes more deals.
