If agents are ghosting you after onboarding, it’s usually not about them—it’s about the experience you’ve created. Most of the time, it comes down to a lack of follow-up. You might think they’re fine because they haven’t said anything, but silence doesn’t mean satisfaction—it means disengagement.
Here’s what I recommend: build a structured follow-up cadence. That means scheduled check-ins at 7, 14, 30, and 60 days. These don’t have to be long—sometimes a quick “How’s your first listing appointment going?” or “Need help with anything in the CRM?” is all it takes to keep them engaged.
Also, make sure they know who to go to when they hit a wall. If they feel like they’re bothering someone every time they have a question, they’ll stop asking—and start looking elsewhere.
